Privacy policy

Privacy Policy – TERRANERA

At TERRANERA, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or make a purchase.

1. Information We Collect

When you shop with TERRANERA, we may collect:

  • Personal details such as your name, email address, phone number, and shipping/billing address.

  • Payment information required to process your order.

  • Technical information such as IP address, browser type, and cookies to improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your order status, shipping updates, or customer service inquiries.

  • Provide marketing communications and offers if you subscribe to our newsletter.

  • Improve our website, services, and your overall shopping experience.

3. Sharing Your Information

We share your information only with trusted third parties necessary to operate our business:

  • Shopify, our e-commerce platform.

  • Payment providers (Shopify Payments, PayPal, banks).

  • Shipping and delivery partners.

We never sell or rent your personal data to third parties.

4. Cookies

Our site uses cookies to:

  • Save your shopping cart and preferences.

  • Analyze how you browse our website.

  • Enhance performance and personalize your experience.

You can disable cookies in your browser settings at any time, but some features of our website may not work properly.

5. Your Rights

You have the right to:

  • Access, correct, or update your personal information.

  • Request the deletion of your data.

  • Unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

6. Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements. Updates will be posted on this page with the “Last updated” date.

8. Contact Us

For questions or concerns about our Privacy Policy or your data rights, please contact us:

TERRANERA

📧 hello@terranerajewelry.com

📬 PO Box 6074, Melbourne, VIC, Australia